The Washington County Humane Society (WCHS) seeks one shelter engagement assistant as the organization continues to grow. Shelter engagement assistants are the first friendly face our constituents meet, but this role is much broader than greeting the many people who contact WCHS on a daily basis.

In addition to answering phones and greeting constituents, this role maintains files, are concerned with the organization of the front office, writes thank you and sympathy cards, tracks supplies, work with data entry and paperwork, review adoption applications and related tasks. Shelter engagement assistants also assist the office manager and administrative staff with reports and projects as needed. This position will work side-by-side with another shelter engagement assistant as well as animal caregivers, managers and volunteers.

The work environment is fast paced and this job demands patience, flexibility and empathy. In addition, applicants must have a high school diploma, exceptional customer service experience, excellent communication and organization skills, feel comfortable entering data and basic computer related functions, and have an understanding of using a multi-line phone system. Shelter engagement assistants are comfortable with people of all ages and personalities. All positions at the Humane Society require an understanding of and dedication to the philosophies of animal welfare. Everyone here respects the dignity and basic rights of each animal and has an understanding and dedication to the WCHS mission.

The hours are Monday 8 am – 5:20 pm, Thursday 8 am – 5:20 pm, Friday 8 am – 5:20 pm and every other Saturday from 8 am – 5:20 pm. This role starts at $12 per hour and may offer other benefits. The best benefit, however, is the opportunity to work alongside very compassionate and empathetic individuals who care deeply about providing solutions for animals in need — and for the people who love them.

Work Environment

Shelter engagement assistants will work at the newly rebuilt shelter located on Hwy. 60 in the Town of Polk. Although this position does not include animal care, you may occasionally be exposed to zoonotic diseases, frightened, injured and aggressive animals. Working in animal welfare is emotionally demanding and often includes dealing with emotional constituencies, animal abuse and neglect situations, and conversations about euthanasia. WCHS does not euthanize for length of stay or space and its annual euthanasia rate is four percent.

About the Washington County Humane Society

WCHS is an independent, nonprofit agency supporting animal welfare in Washington County, Wisconsin. Our commitment to our community and its animals dates back to 1960 when a group of concerned residents dedicated themselves to safeguarding lost and stray dogs and cats. 61 years later, we now rescue and adopt out 2,500 animals annually, and 6,500 area residents attend our educational programs and events. WCHS’ mission is to protect animals from suffering and cruelty, to provide care for animals afflicted by neglect and abandonment, and to enhance the lives of animals and people through education, adoption and compassion. WCHS is deeply committed to animal welfare and serving the community who supports us in our efforts to improve the lives of animals. Visit or to learn more.

To Apply

If you are interested in the position, please send your cover letter and resume to Chris at [email protected] No phone calls please. WCHS is an Equal Opportunity Employer.